SHIPPING INFORMATION
At what.edu.vn, we understand the anticipation that comes with placing an order, and we are committed to ensuring your items reach you as smoothly as possible. Orders are processed with speed and care, typically leaving our fulfillment center within just 1 business day of when you place your order. Please note that our standard shipping days exclude Saturday and Sunday, with the exception of the weekend following Thanksgiving, when we make special arrangements to keep up with demand. For those time-sensitive purchases, expedited and next-day shipping orders are given priority, processed the very same day if received before 11:00 am EST. Orders placed after this time will be dispatched on the next business day, ensuring efficient handling of your urgent needs.
Important Note Regarding Shipping Responsibility: Once your order departs our fulfillment center and is entrusted to the shipping carrier, it’s important to recognize that shipping delays are occasionally beyond our direct control. While we wish we could guarantee against every possible hiccup in transit, we, like all retailers, rely on our shipping partners to uphold their service commitments. Therefore, we appreciate your understanding that shipping charges are non-refundable once an order is in the hands of the carrier, as these costs are incurred regardless of transit time. We hope you can extend a little grace and understanding – forgiving the occasional transit times that might feel longer than expected, even if you can’t forget the anticipation!
Canceling or Modifying Your Order:
We pride ourselves on our swift processing times, designed to get your orders moving as quickly as possible. Because of this efficiency, it is generally not possible to cancel or modify an order once it has been placed. This policy applies uniformly to both domestic and international orders, reflecting our commitment to rapid fulfillment. We encourage you to double-check your order details before submission to ensure everything is exactly as you intend.
Addressing Packages Lost in Transit:
In the rare instance of a package being lost during shipping or deemed undeliverable, we want to assure you of our commitment to resolution. If your order does not arrive within our estimated shipping timeframe (5-8 business days for standard shipping or the timeframe specified for expedited shipping), please reach out to us. We will gladly reship your items at no additional cost, provided we have a verified shipping address on file.
Should, unfortunately, a second shipment also not reach you, and you still wish to receive your order, we will arrange a third reshipment. For this subsequent shipment, we kindly request customer responsibility for the shipping expenses, and we will require confirmation of a new shipping address to ensure accurate delivery. We are dedicated to getting your order to you, and we work diligently to minimize any inconvenience caused by unforeseen shipping issues.
International Shipping Policies:
For our international customers, please be aware that you are responsible for any applicable taxes, duties, or brokerage fees that may be levied on your orders by customs or postal authorities in your country. We recommend contacting your local customs office for detailed information regarding potential duties, customs procedures, and tax implications. Shipping times for international orders can vary considerably depending on the destination country and the efficiency of local postal services. Furthermore, customs clearance procedures, while necessary for international trade, can sometimes introduce delays beyond our initial delivery estimates. Proverbs 31 Ministries, and by extension what.edu.vn, cannot be held responsible for delays in delivery caused by customs processes, as these are external factors beyond our control.
To help ensure a smoother and faster customs clearance process, we strongly advise the following:
- Please provide a phone number where customs officials can reach you directly should they need to contact you regarding your shipment upon its arrival.
- It is crucial to neither refuse a shipment nor ignore any requests from shipping carriers or customs authorities regarding duty or tax liabilities. Be aware that most carriers will hold a shipment for a limited period, typically around 5 days after arrival in your country, before initiating its return to the sender. Refusal or neglect can lead to significant delays and complications.
Important Note on Refused or Undeliverable International Shipments:
We regret that we are unable to reship orders or refund original shipping charges for goods that are refused at delivery, not picked up from customs, or returned to us due to errors in the customer-provided shipping address (e.g., invalid or incomplete address details). Please ensure the accuracy of your shipping information at the time of order placement to avoid these complications.
International Shipping Rate Calculation:
International shipping rates are dynamically calculated during the checkout process to provide you with the most accurate cost. These calculations take into account several key factors, including the chosen service level (standard or express), the number of items in your order, the overall weight of the package, and the specific destination location or region. This comprehensive approach ensures that the shipping rate you see is tailored to your particular order and destination.
SHIPPING HOLIDAY CLOSINGS
Please note that our fulfillment center observes the following holidays, and no orders will be shipped on these days. However, rest assured that orders placed on these days will be processed and shipped promptly on the following business day.
1. New Year’s Day
2. Good Friday
3. Memorial Day
4. Independence Day
5. Labor Day
6. Thanksgiving Day
7. Day after Thanksgiving
8. Christmas Eve
9. Christmas Day
We appreciate your understanding and patience, especially during peak seasons and holidays. At what.edu.vn, we are committed to providing transparent and reliable shipping information and services.
