Navigating campus services can be tricky, especially when you’re dealing with mail and packages. If you’re an MTSU student, faculty, or staff member, understanding the hours of operation for the MTSU Post Office is crucial. Knowing what time the post office closes will save you time and ensure you can pick up your parcels and access services when you need them. This guide provides you with all the essential information about the MTSU Post Office, including opening hours, parcel pickup procedures, and important reminders for efficient mail management.
MTSU Post Office Hours of Operation
The MTSU Post Office, located in the Keathley University Center (KUC), operates with specific hours to serve the campus community. Understanding these hours is the first step in ensuring you can access their services effectively.
Regular Customer Counter Hours:
- Monday – Friday: 8:00 AM to 4:00 PM
These hours are for the customer service counter where you can typically handle most of your postal needs, including sending mail, purchasing stamps, and general inquiries.
Important Note for Package Pickups: While the KUC building itself is usually unlocked from around 6:30 AM to 11:00 PM, the post office window for parcel pickup is only open during the customer counter hours, from 8:00 AM to 4:00 PM, Monday through Friday. It’s best to plan your parcel pickups during these operational hours to avoid any inconvenience.
Understanding Parcel Lockers and Pickup Times
To streamline parcel pickup, MTSU Post Office utilizes a locker system. Here’s how it works and what you need to know about pickup times:
- Locker System for Parcels: Many parcels are placed in automated lockers located in the lobby near the Charlie and Hazel Daniels Veterans Center.
- Email Notifications and Access Codes: When a parcel is placed in a locker, you will receive an email containing a unique access code.
- Accessing Your Locker: You can use the kiosk in the lobby to enter your access code or swipe your MTSU ID card. The designated locker will then open for you to retrieve your package.
- Locker Opening: Note that lockers typically open just a fraction of an inch (around 1/4″), so pay close attention to the locker number indicated in your email or on the kiosk screen.
- Pickup Time Limit: You have 4 days to retrieve your parcel from the locker. After this period, if the parcel remains uncollected, it will be moved to the counter for pickup during regular operating hours (8:00 AM to 4:00 PM, Monday-Friday).
Address Guidelines for Students
Using the correct address format is vital to ensure your mail and parcels reach you promptly and are handled correctly by MTSU Mail Services. Crucially, do not use your dorm address for parcels.
Correct Student Mailing Address:
(Your Name)
1301 East Main St
MTSU Box (Your Box #)
Murfreesboro, TN 37132
Key Points for Student Addresses:
- Use the Designated Address: Always use the 1301 East Main St address for parcels to ensure they are processed through the MTSU Post Office.
- Include Your MTSU Box Number: Your MTSU Box number is essential for sorting and delivering your mail correctly. You can find your assigned box number through your Pipeline account.
- No Dorm Addresses for Parcels: Parcels sent to dorm addresses will not be accepted by Mail Services.
Important Policies Regarding Deliveries
MTSU Mail Services has specific policies regarding the types of deliveries they can and cannot accept. Being aware of these will prevent issues with your orders.
Accepted Delivery Companies:
Mail Services accepts packages from standard carriers, including:
- UPS
- USPS
- FedEx
- DHL
- Lasership
- OnTrac
- EnVo
- Amazon
Unaccepted Delivery Companies and Services:
MTSU Mail Services does not accept items from same-day or independent delivery services. This includes companies like:
- Hello Fresh
- Uber Eats
- Door Dash
- Publix
- Target
- Michaels
- Walmart
- Amazon-Whole Foods (same-day delivery services)
Same-Day Delivery Responsibility: If you are ordering items via same-day delivery (like food or supplies), you are responsible for meeting the delivery driver off-campus for pickup, for instance, in your dorm parking lot.
Unattended Items: Be aware that any unattended items left with Mail Services from unaccepted delivery companies will be removed and either donated or discarded.
Additional Services and Information
MTSU Post Office offers more than just parcel and mail handling. Here are some additional services and important information to keep in mind:
- Passport Services: The MTSU Post Office has a Passport Office located in room 101 of the KUC. Appointments can be booked online through the passport website. They also offer Walk-up Wednesdays with a limited number of slots available.
- Parking for Non-Students/Staff/Faculty: If you are not a student, staff, or faculty member and need to visit the Post Office, metered parking is available at Champion Way and Military Memorial. Parking in the Jones lot is prohibited and may result in a ticket. Parking placards can be purchased at Parking Services at 205 City View Dr.
- Refrigeration: Please note that refrigeration is not available at MTSU Post Office. Do not order perishable items to be delivered to the post office.
- High-Value Amazon Parcels: For high-value Amazon parcels, Amazon may provide you with a code. MTSU Post Office cannot provide your phone number to Amazon, and these types of items may be returned to sender to ensure secure delivery. Avoid orders that require a code from the post office.
- Delivery Notes: When ordering parcels, especially for students, it’s helpful to include a delivery note indicating “Delivery to Post Office in the KUC Building” in the order’s note field, if available.
- Forwarding Mail: Students leaving campus, especially at the end of the Spring semester, should fill out the online forwarding form in their Pipeline account for First Class Mail and USPS parcels. FedEx and UPS parcels cannot be forwarded and will be returned to sender.
- Mailbox Rental for Off-Campus Students: Students not living on campus who wish to receive mail and parcels on campus must rent a mailbox for $12 per semester. Contact Becky Evans at the Post Office for mailbox rentals and renewals. Customer counter hours for mailbox services are between 8:00 AM and 3:30 PM, Monday through Friday.
Contact Information
For further inquiries or specific situations, you can contact the MTSU Post Office directly at:
- Phone: (615) 898-2459
For questions related to parcels handled by Distribution Services (FedEx, UPS, DHL) for faculty and staff, contact Frankie Lopez at ext. 8200 or 8201.
By understanding these guidelines and knowing what time the post office closes, you can ensure a smoother and more efficient experience with MTSU Mail Services. Remember to always use the correct addressing format and pick up your parcels during the designated hours.
