Ulta Beauty is a go-to destination for beauty enthusiasts, offering a wide range of cosmetics, skincare, haircare products, and salon services. Understanding Ulta Beauty’s store hours is essential for planning your shopping trips, especially when you need to make returns or exchanges. Knowing “What Time Does Ulta Close” ensures you can conveniently manage your beauty purchases within their operational hours. This guide provides you with important information about Ulta Beauty’s return policy and how it aligns with their store hours, ensuring a smooth and efficient experience.
Ulta Beauty is dedicated to customer satisfaction, and part of this commitment is a straightforward return process. Whether you’ve purchased the wrong shade of foundation or a skincare product doesn’t suit your skin, Ulta Beauty’s return policy is designed to be hassle-free, provided you adhere to certain guidelines and timeframes related to their operational hours.
Ulta Beauty’s Return Policy: Key Things to Know
Navigating the return policy is crucial for any Ulta Beauty shopper. Understanding the specifics will help you process returns efficiently, ideally within store hours before Ulta close. Here’s a detailed breakdown:
Return Timeframe
Ulta Beauty allows returns of most new or gently used products within 30 days of the original purchase date for a full refund to your original payment method. This generous window allows ample time to decide if a product is right for you, keeping in mind store hours for making in-person returns.
For returns made between 31 to 60 days from the original purchase date, you are still eligible for a return, but it will be issued as a merchandise credit. It’s important to note these timeframes in relation to “what time does Ulta close” to ensure you can return items within these periods. All returns must include all original components to be accepted.
Proof of Purchase
A proof of purchase is mandatory for all returns unless Ulta Beauty can verify your original purchase within their system. To streamline the return process, especially when time is a factor before Ulta close, ensure you have your receipt or order confirmation readily available.
Ulta Beauty also reserves the right to request a government-issued photo ID and phone number or email for any return. They may also limit returns if there is suspected misuse of the policy, such as excessive returns, reseller activity, or potential fraud. All returns are subject to validation and approval at Ulta Beauty’s discretion. Products not verifiable in their system or without proof of purchase may not be eligible for refunds, exchanges, or merchandise credit.
Refund Restrictions
Understanding refund restrictions is as important as knowing “what time does Ulta close,” especially if you are planning a return close to closing time. Here are key refund restrictions:
- Online Payment Services: Purchases made with online payment services like PayPal or AfterPay will be refunded to your preferred credit card, debit card, or issued as merchandise credit when returned in-store.
- Ulta Beauty Gift Cards: If your original purchase was made with an Ulta Beauty gift card, your refund will be issued as a new Ulta Beauty gift card.
- Gift Receipts: Returns with a gift receipt within 60 days of purchase can only be exchanged for another product of equal or lesser value or returned for merchandise credit.
- Non-returnable Items: Gift cards, single-use coupons, wigs and hair extensions purchased through an Ulta Beauty salon, intimate wellness devices, and opened Mini Brands capsules are non-returnable.
- Coupons and Rewards: Coupons, special offers, and Ulta Beauty Rewards™ points are not valid on prior purchases and cannot be reapplied to returned items for repurchase.
- Returned Checks: A service fee applies to any check returned unpaid by the bank, with a 10-day waiting period for such returns.
This policy is effective for all purchases made on or after November 3, 2024.
How to Return Products: In-Store and By Mail
Ulta Beauty offers multiple convenient ways to return products, catering to different customer needs and schedules, keeping in mind “what time does Ulta close” for in-person returns.
For In-Store Purchases
For purchases made directly at an Ulta Beauty store (excluding Ulta Beauty at Target, DoorDash, or Instacart purchases), simply bring the product(s) you wish to return to any Ulta Beauty store during their operating hours. Ulta Beauty associates will assist you with the return process. Knowing “what time does Ulta close” for your local store is crucial for planning an in-store return.
For Ulta.com Purchases
Online purchases from Ulta.com can be returned either by mail or at any Ulta Beauty store. Note that original shipping charges are non-refundable.
Returning Ulta.com Purchases In-Store
To return online purchases in-store, bring the product(s) along with the original order confirmation email or packing slip, and all original packaging materials to any Ulta Beauty store before they close. You can also access your order information by logging into your Ulta.com account. Again, be mindful of “what time does Ulta close” for in-store returns.
Returning Ulta.com Purchases By Mail
If you prefer to return your online order by mail, remember that you will be responsible for the return shipping charges. While mailing is an option, returning in-store is often faster, especially if you are conscious of “what time does Ulta close” and store operating hours.
When mailing your return, Ulta Beauty recommends using the original shipping package. Affix the return mailing label to the outside of the package and include the packing slip inside. Send your return package to:
Ulta.com Return Center
925 Belle Lane
Bolingbrook, IL 60490
Ensure returns are shipped using ground-only methods, especially for hazardous materials like aerosols. Using a traceable shipping method like UPS or USPS insured mail is recommended to track your return.
Refunds are processed within 30 business days of Ulta Beauty receiving the returned product at their distribution center. You will receive an email notification once your return is processed and the refund is issued. Credit card or bank card refunds may take 7-10 days to appear on your account after the notification email. You can check your return status by logging into your Ulta.com account and selecting “Order Status.”
For mailed returns within 30 days of purchase with proof of purchase, refunds will be issued to the original payment method. Returns between 31-60 days with proof of purchase will receive an Ulta Beauty electronic gift card. Returns received after 60 days will not be refunded and will be returned to you.
For Purchases from DoorDash or Instacart Marketplace
Products purchased through DoorDash or Instacart can be returned within 60 days at an Ulta Beauty store with the DoorDash or Instacart receipt. Refunds for these returns will be issued as merchandise credit redeemable only at Ulta Beauty stores and not online. Remember to plan your visit before “what time does Ulta close” to process these returns in-store.
Ulta Beauty Rewards™ Points
Understanding how returns affect your Ulta Beauty Rewards™ points is also important:
- Points earned on returned products will be deducted from your Ulta Beauty Rewards™ balance.
- If you redeemed points to purchase a product and then return it, those points will be added back to your balance.
- For partial returns of purchases made with rewards points, a prorated number of points will be returned to your account.
Returned Merchandise Policy
Ulta Beauty is committed to quality and does not resell used, damaged, or expired products. All returned products that do not meet their standards are properly disposed of, ensuring high hygiene and product integrity.
Ulta Beauty Salon Services Return Policy
If you are dissatisfied with a service received at an Ulta Beauty salon, contact the store manager within 7 days of the service date to discuss your concerns and possible resolutions.
Conclusion
Knowing “what time does Ulta close” is just as important as understanding Ulta Beauty’s return policy. By familiarizing yourself with their return guidelines, timeframe, and procedures, you can ensure a smooth and satisfactory shopping experience. Whether you are returning items in-store or by mail, Ulta Beauty aims to make the process as convenient as possible, respecting your time and purchase satisfaction within their operational hours. Always check the specific closing time of your local Ulta Beauty store to plan your visit accordingly for returns or any shopping needs.
